Returns and refunds


At Dinky tot, we strive to ensure that all of our customers are completely satisfied with their purchases. We understand that there may be instances where you need to return an item, and we aim to make this process as smooth and hassle-free as possible.

Returns Policy
  • Time Frame: You may return any item within 30 days of receiving your order.
  • Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Customized items with personal names or specific designs are only returnable if there are defects in material or workmanship.
  • Proof of Purchase: Please include a copy of your receipt or proof of purchase with the return.


How to Initiate a Return

1. Contact Us: Before sending any items back, please contact our customer service team at [Customer Service Email/Phone]. We will provide you with information and address for returns.

2. Pack the Items: Securely pack the items in an appropriate shipping box or envelope. Ensure that the item is well protected to avoid damage during transit.
3. Ship the Item: Send the item to the address provided by our customer service team. You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

Refunds
  • Processing: Once we receive your returned item, it will be inspected by our team. We will send you an email to notify you that we have received your returned item and whether your refund has been approved.
  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, typically within 7-10 business days.
  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

Exchanges
  • Defective or Damaged Items: If you need to exchange an item due to defect or damage, we will replace the item at no additional charge. Please contact customer service to arrange for a replacement.
  • Size or Color Exchange: At this time, we do not offer exchanges for different sizes or colors as our products are custom-made.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Contact Us

For more information about our returns and refunds policy, or if you need assistance with a return, please contact us at [Contact Information].
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